Booking Protection
Contact Us
Email
bookingprotection@hyperkarting.com.au
Phone Number
Phone operating hours: 8am - 8pm, 7 Days
Booking Protection Refund Form
Email:
bookingprotection@hyperkarting.com.au
Phone Number:
(02) 8311 4124
Phone operating hours:
Monday - Thursday: 9AM - 7PM
Friday - Saturday: 8AM - 8PM
Contact form
Booking Protection Terms & Conditions
PLEASE NOTE: Booking Protection Terms & Conditions are only applicable for orders that have selected the protection in the checkout process.
Hyper Karting will provide refunds if You cannot Attend your Booking due to any of the following reasons, and have provided the evidence requested below. Please also read the General Conditions of Refund.
- Illness / Injury (including Covid-19)
- Pre-existing Medical Condition
- Pregnancy Complication
- Death of Immediate Family
- Public Transport Failure
- Flight disruption
- Mechanical Breakdown
- Adverse Weather
- Home Emergency
- Jury Service
- Court Summons
- Armed Forces & Emergency Services Recall
- Relocated for Work
- Changes to Examination Dates
We may consider other Emergency Circumstances at our discretion. The fulfilment of a refund in one case does not guarantee future refunds in cases of the same or similar circumstance.
The booking protection value (ie. the amount paid to cover the booking) is a non-refundable amount and will not be included in the refund component.
General Conditions of Refund
- Any reason for refund must not be foreseeable at the time You made the Booking.
- We do not refund if You made Your Booking by mistake, or it is no longer wanted or needed.
- We do not refund if your sole reason for not attending is due to another member of your group no longer being able to attend for any reason;
- We do not refund if you decide not to attend a booked event other than for a reason included within these Terms & Conditions.
- We do not refund if you are late to your booking or do not leave sufficient time to travel to the Booking.
- You must make all arrangements to Attend the Booking, including arranging any necessary travel or documents, and allowing suitable travel time.
- You will be asked to provide supporting evidence at Your own expense.
- We do not refund if you make a false or fraudulent refund application or support a refund application by false or fraudulent document, device or statement;
- We do not refund if you submit your refund request more than 45 days after the booked event.
Covid-19
We may refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19:
- You become infected with Covid-19 within the 7 days immediately prior to Attending Your Booking; supported either by evidence of a positive RAT/PCR test result or communication of isolation from your relevant government.
- The hospitalization, or death, of Your Immediate Family Member due to Covid-19, within the 30 days immediately prior to Attending Your Booking; supported by a medical / death certificate.
- A significant change in Your pre-existing medical condition in the 7 days immediately prior to Attending Your Booking results in a Doctor recommending you do not Attend due to the risk of exposure to Covid-19.
- If you have booked as a group, and one or more of the group are no longer able to attend as they have become infected with Covid-19, please let our team know via the booking protection form. We will not refund if you are to tell us during or after your event that a certain amount of people were unable to attend due.
- Please note that any refund request will result in the seats purchased being restocked and available for the general public to purchase. If you would still like exclusive access to the race (and had previously booked out all seats in a race), you will not be able to claim the refund request.
We don’t refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions.
Description
Means an Illness or accidental Injury to a person in the Booking or an Immediate Relative.
What we do not refund
Where you cannot provide evidence that the person affected is within the Group due to Attend the Booking.
Telephone or online consultations.
Where You have not been physically examined by a Doctor prior to the date of the Booking.
Conditions that are unpredictable and the event is more than two months in the future.
Evidence Required
Doctor’s note or Medical Certificate confirming:
- The details of the illness or injury
- The date it first occurred
- That it prevents the person from attending.
Proof of relationship
Description
Means a physical or mental health condition that You already had when You made the Booking that would not normally prevent You Attending.
What we do not refund
Where guidelines for Your pre-existing medical condition would normally prevent You from Attending the Booking.
Telephone or online consultations.
Conditions that are unpredictable and the event is more than two months in the future.
Evidence Required
Doctor’s note or Medical Certificate confirming:
- The details of the illness
- The date it changed
- That it prevents the person from Attending.
Description
Means a complication of pregnancy You were unaware of when Booking and which means You cannot Attend the Booking.
What we do not refund
Normal Pregnancy
Evidence Required
Doctor’s note or Medical Certificate confirming:
- Details of the complication,
- The date it occured,
- That it prevents the person from Attending.
Description
Means Your death any time prior to the Booking or the death of an Immediate Family member or any person(s) in the Group due to Attend the event, up to 35 days prior to the date of the Booked event.
What we do not refund
Where you cannot provide evidence that the person was within Your Immediate Family or in the Group due to Attend the Booking.
Evidence Required
A death certicate.
Proof of relationship.
Description
Means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the Booking.
What we do not refund
If there is a financial failure of any transport provider.
Heavy traffic or road closures.
Evidence Required
Confirmation of failure or disruption of the public transport. (This can normally be obtained from the transport company’s website).
Description
Means cancellation or significant delay of flight(s) which You were unaware of before the date of the Booking, that prevents You from Attending Your Booking.
What we do not refund
If You were aware of the disruption prior to the date of the Booking and did not make reasonable suitable alternative travel arrangements.
If there is a financial failure of any Transport provider.
Heavy traffic or road closures.
Evidence Required
A copy of Your airline ticket and notice of cancellation or disruption from the airline.
Description
Means in the 24 hours prior to the Booking, the mechanical breakdown, accident, fire or theft of a vehicle taking You to the Booking.
What we do not refund
If You did not leave sufficient time to travel to the Booking.
If You did not make reasonable alternative arrangements to Attend the Booking.
Heavy traffic or road closures.
Evidence Required
Breakdown – A copy of the call out note from a national breakdown recovery service.
An incident number or report from the Police or relevant traffic authority.
Description
Means weather where a Government Agency has issued warnings not to travel which mean You cannot Attend.
What we do not refund
Adverse weather with no Government Agency warnings not to travel.
Heavy traffic or road closures.
Evidence Required
A copy of the travel warning from the Government Agency.
Confirmation of relevant route closures.
Description
Means a Burglary, Fire, Malicious Damage or Flood at Your main private residence within 48 hours immediately before the Booking.
What we do not refund
Any Home Emergency for which You cannot provide Evidence as below.
Evidence Required
Burglary, Flood, Malicious Damage – A Police reference number or evidence from the submission of a claim to Your home insurance company.
Fire – A report from the fire service and/or police.
Description
Means a requirement to move address imposed on You by Your current employer, unknown to You at the date of Booking. The move may be temporary or permanent and must be to a location that makes the travel requirement to Your Booking unreasonable.
What we do not refund
Attendance at business meetings and business travel.
Any temporary relocation for work must be for a period of at least 3 months.
Voluntary relocation or where you are changing employer for a new role.
Where You are the business owner or registered Director, or a member of Your family is.
Evidence Required
A letter from Your current employer confirming the relocation details.
Evidence of living at the new address.
Description
Means You as a member of the Armed Forces, Reserve Armed Forces or Emergency Services are recalled to work on the date of the Booking or are posted overseas and cannot Attend the Booking.
What we do not refund
You were aware of or had scheduled work on the date of the Booking, prior to making the Booking.
You made an unsuccessful request for annual leave for the date of the Booking.
Evidence Required
A note from
Description
Means a summons for You to Attend Jury Service over the date of the Booking of which You were unaware at the time of making the Booking.
What we do not refund
Any Jury Service for which You cannot provide Evidence as below.
Evidence Required
A copy of the letter requiring Jury Service.
Description
Means You are summoned to appear as a witness in court proceedings on the day of the Booking of which You were unaware of the time of making the Booking.
What we do not refund
Any Court Summons in which You are not there as a witness, including civil and criminal cases where you are involved in the case yourself as the plaintiff or defendant.
Evidence Required
A copy of the Court Summons.
Description
Means the unforeseen change of the date of an examination that You are already registered to the day(s) of the Booking.
What we do not refund
If You failed the examination previously and had to re-sit.
Where the examination is being provided by a commercial business (not by an educational board).
Evidence Required
A copy of a notice from the examination body, school, college, university confirming the change of date.
Description
Means an unforeseen circumstance completely outside Your control and of no fault of Yours. The decision to refund is entirely at the discretion of our Customer Service Team. We will consider these circumstances and have no obligation whatsoever to provide a refund.
What we do not refund
Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund.
Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms).
Evidence Required
Any evidence requested by our Customer Experience Team to verify the emergency circumstances.
Definitions
The following words or phrases have the meaning shown below wherever they appear in bold in this document.
We/Us/Our– We are the Booking agent with whom You made the Booking.
You/Your/Yourself– A person who has made a Booking alone or as part of a group with Us.
Armed Forces– Naval Service, Marines, Army or Air Force.
Attend– participate in, take part in, use, or be present at.
Booking– The pre-planned and pre-booked service(s)/event(s)/ticket(s) transacted with Us by You.
Communicable Disease– means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people.
Doctor– A qualified medical practitioner registered and licensed with a recognised professional body. A doctor cannot be You or a member of Your family.
Emergency Services– Police, Fire and Rescue Service or other Emergency Services.
Immediate family– Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily.
Immediate household– persons living together at the same permanent address.
Paying Party– Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund.
IMPORTANT
Any translation of this document from English is for assistance and information only. In the event of a Refund Application the English language version shall be the basis of settlement.
All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts.
These reasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund.
This is not an insurance policy. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document.
