The Expert Race option is for expert drivers looking to complete laps alongside other expert drivers who are less likely to impede them.Kart performance levels will be determined in the same way as in a Standard Race. You should only book into this race if ALL of your group are expert drivers.
Drivers in expert races who significantly prevent faster karts from completing unimpeded laps will be removed from the race and not be entitled to any form of compensation. Whether or not a driver is significantly impeding faster karts will be at the sole discretion of staff. Factors that may be considered include the driver's lap times compared to others on the track, whether they are crashing, whether they are consideratelyallowing faster karts to overtake and any other factors deemed by staff to be appropriate. Do not book into an Expert Race if you are not an expert driver otherwise you will be removed from the race for the benefit of those drivers who are expert drivers and want to set unimpeded lap times.
Additionally, while we try to ensure drivers in expert races have an opportunity to set unimpeded laps this is not something we guarantee. No compensation will be given if a driver is not able to set an unimpeded lap, even if there was a non-expert driver on the track who should have been removed but was not.
The Standard Race option is for those who are looking for a casual & fun race. This is great for those who aren't expert drivers or who aren't out toset unimpeded lap times. Kart performance levels will be determined in the same way as in an Expert Race. However it will be a more relaxed and fun environment which may require more overtaking and stoppages than in an Expert Race.
Please note that while we endeavour to provide customers with lap times they are not guaranteed and in the event our timing system is not working customers are not eligible for a refund.
All racersover the age of 16must be fully vaccinated to race at Hyper Karting in line with NSW Government requirements. The ability of unvaccinated individuals to race at Hyper Karting will be allowed when NSW reaches 95% double vaccination or on 15 December 2021, whichever comes first.
If you would like to race as a family (i.e. someone from your group is under 16), you may only book into a race appropriate for the youngest person racing. Please note that adults will not exceed a speed of 50% of the kart's performance, regardless of capability and previous experience. This is to ensure the safety of all drivers.
Exclusive Use of Track
Races usually have a capacity of 15 people (subject to change). As such, you will not have exclusive use of the track unless you book out ALL seats for a particular race.
TERMS AND CONDITIONS OF PURCHASE
KARTING IS AN INHERENTLY DANGEROUS ACTIVITY WHICH MAY CAUSE SERIOUS INJURY OR DEATH. PARTICIPATE AT YOUR OWN RISK.
By making this booking, you agree to the following terms and conditions of purchase, irrespective of what may have been required of you on previous visits to Hyper Karting. If you find our booking platform to be confusing, please reach out to us for clarification before booking. Please ensure that all booking details are correct when finalising your purchase to ensure no mistakes have been made.
How We Work
Dine & Discover Vouchers
Automatic Speed Control
Looking to book multiple races?
Damage to Karts, Equipment and Premises
Terms and Conditions of Your Company
Phone Number & Bookings Over Email
Arrive at the time mentioned on the booking - Your race will start 15-20 minutes after your scheduled booking time.
The track is gripped up with our special “Grip Drip” formula at 7:30am & 9:00pm every day. When this was first introduced it reduced the track record by 5 seconds! For many drivers it reduces lap times by around 5-10 seconds. These sessions are the best way for you to get bragging rights over your mates!
How We Work:
Races are run every 15 minutes with a maximum of 15 people per race (unless one of the NSW Government restrictions apply to you). The ARRIVAL TIME for these races is above in the ‘Race Time’ area. Each race lasts approximately 15 minutes.
Your total experience if you were to book 1 race should last 35-40 minutes (including arrival and departure). However, this can vary.
OUTDOOR BUSINESS FOR COVID CLASSIFICATION
Hyper Karting is an outdoor venue, located on Level 5 of an open-air car park. There is an extremely high level of airflow/ventilation in the venue and a significantly reduced risk of transmission compared to indoor venues.
NOTE: Comments elsewhere about Hyper Karting being an indoor venue have been made as a marketing effort to avoid the confusion of participants thinking that we are not an all-weather venue. Our track layout also better resembles layouts of indoor go-kart tracks than outdoor go-kart tracks.
Customers are required to adhere to the policies and procedures put in place by Hyper Karting - failure to do so will put both Hyper Karting staff & customers at risk, and you will be asked to leave the venue immediately. You must:
Check-in upon entry; and
Sanitise your hands upon entry
Prices for different race times may vary and are subject to change. The current price of a given timeslot will be shown on your screen after that timeslot is selected. For our most affordable races, look to come in the early morning, late in the evening, or days earlier in the week!
Please note that often the reduced rate timeslots for a given day (as listed on the date selection screen) can be fully booked out by other customers. If this occurs, then there will not be any selectable timeslots within that day which show the race as being at that listed reduced rate as they will instead be shown as 'Sold Out'.
Dine & Discover Vouchers:
We are proud to be accepting Discover vouchers in venue. Unfortunately, we are not able to redeem the vouchers at the time of an online booking. To use your discover vouchers and book online please redeem your vouchers on arrival at the venue and we will provide you with the appropriate partial refund on your online order.
All participants must register using the following link prior to arriving at Hyper Karting:
Drivers must not be a danger to themselves or others
All drivers must wear a full-face helmet which meets Australian or European motorbike helmet standards and a hairnet
All drivers must abide by our COVID-Safe procedures, including Service NSW Check-In
Experienced Drivers only in 'Experienced Races'
The person making this booking agrees to all the Terms and Conditions outlined on behalf of themselves and all other participants for which they are booking.
As a new business Hyper Karting has been rapidly evolving, with an especially strong focus on driver safety. Changes have been made that may mean the next time you visit our track things are different to your prior experiences and as such we do not make any guarantees. Before booking we kindly ask that you read everything in this description as it is accurate and up to date. If you have any questions, please do not hesitate to reach out to our team via email.
We have no tolerance for dangerous driving and all participants must ensure that they are not a risk to themselves, other participants, staff, or our equipment. Drivers who are making contact with the barriers, other karts or are otherwise driving dangerously (at the complete discretion of staff) may not be able to race or may be removed from the race. If a participant is removed from a race, they will not be entitled to a refund, reschedule, credit or exchange for that race or for future races they may have also booked in for.
Races last approximately 15 minutes.
Races will be at a speed appropriate for the age & ability of all participants. The top speed of ages 16+ will depend on your own ability, and might not exceed 30km/hr. The top speed of ages 15 and under might not exceed 15km/hr. Regardless of age, kart speeds are adjusted to match the ability of ALL drivers on the track. For example, an adult may not go full speed if there are some slower drivers who would regularly require overtaking. Finally, all karts will drive at an extra slow speed on the first 1.5 laps for safety reasons.
Automatic Speed Control:
After the first lap, our system may automatically increase your kart speed based on the sector time you set, and the extent to which you and others in your race are making contact with other karts and barriers. The faster the 'best sector time' you set, the faster your kart will be able to go. As such we cannot guarantee your kart will drive at the same speed as others in your race or at the same speed as times that you have raced with us previously. Unfortunately, our automatic speed control system means that your first half lap and last full lap are not included in the lap times.
Technical difficulties could mean that we need to revert to controlling your speed in the old and outdated way that other go kart tracks do, whereby we only have 2 racing speeds to choose from instead of 15. In such a scenario karts will still go very fast, just not as Hyper Fast as other times that you may have been to Hyper Karting. This is because these speeds need to be 'umbrella speeds' which cover a larger range of driver abilities. Fortunately, this scenario is very rare.
To get the best possible lap time to entitle you to the fastest possible speed we recommend slowing before the lap starts to leave a gap between yourself and the karts in front so that you have an unimpeded lap (our start/finish line is located on the corner before the pit entry). Come just after the ‘Grip Drip’ is applied to shave a few seconds of your previous times! Unfortunately, we may not be able to speed you up if you are not able to set a good lap time because you were held up by other drivers or accidents elsewhere on the track.
For racers with experience, we recommend booking off-peak times such that you can have more space on our track. These off-peak times coincide with the gripping of the track. Our track can be quite narrow in places and overtaking can be challenging. We ask slower racers to move aside to make overtaking easier. However, we cannot guarantee you will be unencumbered by other racers and do not provide refunds if you feel you were blocked.
Additionally, if you are the slower driver, we may reduce your speed intermittently throughout the race to allow others to overtake, particularly if you are not complying with 'ALLOW OVERTAKE' signs.
Looking to book multiple races?
For those looking to book multiple races, we recommend leaving a gap between your races instead of booking them back-to-back to ensure that you can have a rest between races. If you book back-to-back races we may require you to remain seated in your kart between races.
Age / Height:
Participants must be taller that 140cm. Participants are required to race in their age category, unless they would like to race as per ‘family groups’ section, in which case speed will be limited to the appropriate person on track.
Hyper Karting reserves its right that all bookings are strictly non-refundable and cannot be rescheduled or credited regardless of the reason for non-attendance. Any booking made by you or your group may prevent someone else from doing so, and as such we are not able to recoup the funds for that particular race. If sufficient cancellation notice is provided to email@example.com, we may be able to resell your tickets to another group, in which case a gift card will be issued to the total amount of seats sold (e.g. If 3 of 5 seats returned are sold, you will receive a gift card to the value of 3 seats). Even if you purchase only 1 seat in a race and there are 14 spare seats, you have prevented a group that wanted a 15-seat race from booking that time. If you have special circumstances and would like to modify an incorrect booking more than 48 hours in advance get in touch via email and we may be able to assist.
This refund policy also applies to (among other things):
Racers below 140cm as determined by staff
Racers above 130kgs
Racers who are not the correct age for their race category
Be the correct ability for the race typethat has been booked
Racers who refuse to follow our strict COVID-Safety protocols
Racers with a non-zero blood alcohol content (BAC) level or who are suspected by staff to be under the influence of drugs
Racers who staff deem to be a hazard to themselves or others
Racers who are involved in a race where there has been an accident which has caused themselves or others injury, or has meant that their time on track or at full speed was reduced. This applies regardless of who is at fault
Any misconduct or harassment to staff members deemed unacceptable at the discretion of Hyper Karting
Booking into a race that does not match your skill level (Regular v. Experienced)
Please note that ‘special circumstances’ will not be sufficient for us to vary from our refunds policy because, by booking a given timeslot you are preventing someone else from doing so – someone who would not have a ‘special circumstance’ that Hyper Karting would need to accommodate. Note that this is true even where there are spaces remaining in the race because booking any number of spots prevents a larger group from booking into the race. As such, purchasers should consider the risk that arising ‘special circumstances’ may prevent them from attending their booking or using a gift card in the case of a cancellation. ‘Special circumstances’ include but are not limited to:
Cancellation of a bucks’ party or other special occasion;
Cancellation of a ‘going away’ celebration for a participant;
Travelling or moving interstate or overseas;
Having paid for a booking on behalf of others who refuse to reimburse; and
Intending to use Dine & Discover vouchers but subsequently being unable to
Although we endeavour to ensure your time at Hyper Karting is as enjoyable as possible, there may be periods where the technology system used is malfunctioning (i.e. kart's steering wheel display screens and/or lap times), or where our team are running late for a variety of reasons. No form of compensation or refund will be provided to customers who are inconvenienced or incur costs due to any delays, including but not limited to the cost of parking. The time selected for your booking represents the time that you should arrive (not earlier, not later).
Furthermore, while we endeavour to provide participants with karts that are 100% charged, this is not always possible. In such an instance no refund will be given.
COVID Refund Policy:
The person booking assumes the risk that they may not be able to make their race due to any reason, including COVID reasons.
Bookings cannot be refunded, re-scheduled or credited unless proceeding with the booking would put you and your group DIRECTLY in breach of NSW Government Health advice (‘COVID reasons’), in which case refunds to gift cards will be made at the discretion of staff after investigation and consideration of the circumstances. The entirety of a group’s booking will also not be refunded if one or more members of the group are unable to make the booking for ‘COVID reasons’.
Reasons for non-attendance that existed prior to a booking being made or have existed for a significant amount of time before a request for cancellation is made will not be considered when determining whether a store credit is appropriate. Such reasons include (but are not limited to):
Significantly increased COVID case numbers (either in Sydney or elsewhere);
Government imposed restrictions or recommendations; and
Restrictions on participants such as the need to self-isolate as a result of being a close contact, a casual contact, being symptomatic of COVID or awaiting test results
As such we encourage purchasers to reach out to us as soon as possible when circumstances arise that may prevent them from participating.
Please note that our policy of at most issuing credit notes is in line with guidance from the ACCC (ACCC report & included in it the below excerpt from page 5, paragraph 2):
“In general, whether consumers are entitled to a credit note or a refund for services cancelled due to government restrictions will therefore depend on the terms and conditions of their booking.”
Damage to Karts, Equipment and Premises:
Visitors to Hyper Karting will be required to pay reasonable amounts for any damage that they cause to karts, equipment, barriers, or the premises. This includes a $100 cleaning fee if a participant is sick and vomits into a helmet.
Hyper Karting reserves the right to cancel and fully refund customers at Hyper Karting's discretion. Reasons for refunding could include changing Government health advice as to the way Hyper Karting is allowed to operate.
Terms and Conditions of Your Company:
Hyper Karting is not able to agree to the terms and conditions of other companies. We are however happy to discuss over emails what our business does to promote safety with you or your legal department.
Discount codes (such as the 10% off codes received via email) are not automatically applied to orders. These must be entered at checkout to reduce the cost of the booking. Hyper Karting will not issue refunds to reduce the amount paid for bookings to be equal to the amount that would have been paid had the manual discount code been entered at checkout. Discount codes are also available for online only purchases.
Phone Number & Bookings Over Email:
Hyper Karting is unfortunately unable to accept phone calls or make bookings on behalf of customers over emails as we require payment in full prior to reserving your race. However, we remain at your disposal to answer questions over email (firstname.lastname@example.org). We endeavour to respond within 2 business days.